Frequently Asked Questions

1. ​​What areas do you serve?

Coastal Care Plumbing proudly serves Wilmington, NC, and the surrounding areas within a 30-45 minute drive. This includes, but is not limited to, Wrightsville Beach, Carolina Beach, Leland, Hampstead, and Castle Hayne. If you’re unsure whether we service your area, feel free to contact us for confirmation.

There are several signs that your drain might be clogged:

  1. Slow Drainage: Water takes longer than usual to drain from sinks, bathtubs, or showers.
  2. Standing Water: Pools of water form around drains, indicating a blockage.
  3. Unpleasant Odors: Foul smells coming from the drains can signal a clog.
  4. Gurgling Sounds: Odd noises, such as gurgling, coming from your drains or toilets when water is used.
  5. Water Backup: Water backs up in sinks, showers, or toilets, especially when using other fixtures.

Yes, we offer emergency plumbing services. Coastal Care Plumbing is available 24/7 to handle urgent plumbing issues such as burst pipes, severe leaks, and backups. Contact us anytime for prompt and reliable assistance with your emergency plumbing needs.

Yes, our plumbers are licensed and insured. We hold a Master’s P1 license, which qualifies us to provide both residential and commercial plumbing services. You can trust Coastal Care Plumbing for professional and reliable service.

Yes, we can help with septic system issues. Coastal Care Plumbing offers a range of services to diagnose, repair, and maintain your septic system, ensuring it operates efficiently and effectively. Contact us for professional assistance with any septic system concerns.

We recommend having your drains professionally cleaned at least once a year. Regular cleaning helps prevent clogs, reduces the risk of damage, and ensures your plumbing system operates smoothly. However, if you experience frequent clogs or slow drainage, more frequent cleanings may be necessary.

We offer a wide range of plumbing services, including troubleshooting, drain cleaning, water leak repairs, water heater services, toilet and fixture repairs, yard hydrant installations, and emergency plumbing services.

We strive to respond to plumbing emergencies as quickly as possible. Our team is available 24/7 to provide prompt and reliable emergency services.

If you have a plumbing emergency, shut off the main water supply to prevent further damage and call Coastal Care Plumbing immediately. We will dispatch a professional to address the issue promptly.

Yes, we offer free online estimates for all our plumbing services if we can obtain the necessary information. If an on-site visit is required, there is a $95 fee, which will be credited toward your final invoice if you proceed with the work. We ensure detailed and transparent estimates for all projects.

Regular maintenance is key to preventing plumbing problems. Schedule annual inspections, clean your drains regularly, avoid flushing non-biodegradable items, and be mindful of what goes down your drains. Our team can provide additional tips and maintenance services to help keep your plumbing in top condition.

We accept a variety of payment methods, including cash, checks, and major credit cards. Contact us for more information about our payment options.

Yes, we stand behind the quality of our work. We offer a one-year guarantee on most of our services, excluding drain cleaning. If you have any issues or concerns, please let us know, and we will make it right.

Yes, we offer maintenance plans to help keep your plumbing system in excellent condition. Regular maintenance can prevent costly repairs and extend the life of your plumbing fixtures and appliances. Contact us for more details about our maintenance plans.

Our regular business hours are 8am-5pm. However, we are available 24/7 for emergency plumbing services. Contact us anytime for assistance.

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As a Michigan native, I began my plumbing journey at a young age, working for a family friend’s business.

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